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 FAQ

  • What payment methods do you accept?
    We accept various payment methods including credit cards, Google Pay, Apple Pay, card reader, and tap to pay.
  • Do you posses a official license to manufacture and sell Phi Beta Sigma products?
    Yes, we have an valid license to manufacture and distribute products for Phi Beta Sigma Fraternity, Inc. This can be validated by going to https://affinitylicensing.com/products.
  • How long have you been in business
    Marcomax Designs has been manufacturing garments from 2018-2022. We reopened the business in 2024 as a manufacturer and distributor of products for Phi Beta Sigma Fraternity, Inc.
  • How long does it take you to process an order before it is shipped?
    We will process and ship all orders within 72 hours.
  • Do you offer wholesale options for bulk orders?
    Yes, we offer wholesale options for bulk orders. Please contact our sales team for more information on wholesale pricing and terms.
  • Can I make changes to my order after it has been placed?
    Unfortunately, we are unable to modify orders once they have been placed. Please ensure all details are correct before confirming your purchase.
  • What should I do if I received the wrong item in my order?
    If you have received the wrong item in your order, please contact our customer support team immediately. We will assist you in resolving the issue and arranging for the correct item to be sent to you.
  • Where are you located
    Our office is in Vine Grove, Ky. and we ship from the Vine Grove, Ky post office
  • What shipping methods do you offer?
    We offer following USPS shipping methods: 1. USPS Ground Advantage service has an expected delivery of 2-5 business days and comes with USPS Tracking. 2. Priority Mail service includes tracking and delivery in 1-3 business days
  • How are shipping rates calculated?
    Shipping rates are calculated based on the weight of the package, the destination, and the selected shipping method.
  • Do you ship packages internationally?
    No
  • What information is required for shipping?
    To process your shipment, we typically require the recipient's name, address, contact number, and any specific delivery instructions. Providing accurate and complete information helps ensure smooth delivery of your package.
  • What is your return policy?
    Our return policy allows for returns within 15 days of receipt. Items must be in their original condition. Please refer to our Returns page for detailed instructions on initiating a return.
  • Can I make changes to my order after it has been placed?
    Unfortunately, we are unable to modify orders once they have been placed. Please ensure all details are correct before confirming your purchase.
  • What should I do if I received the wrong item in my order?
    If you have received the wrong item in your order, please contact our customer support team immediately. We will assist you in resolving the issue and arranging for the correct item to be sent to you.
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